Privacy Policy

1. Legal Status

We operate UnionJackpots Casino under a remote gaming licence (8048/JAZ2023-001). We are responsible for the personal data we collect and process when you use our services.

If you have questions about this Privacy Policy or our processing of your personal data, you can contact us by email at [email protected].

2. Registration and Login Process

What we collect when you register and log in:

• Identity details such as your full name and date of birth.
• Contact details including your email address and mobile phone number.
• Account details such as chosen username, password and preferred currency.
• Postal address and other information needed to verify your age and identity.

KYC and identity verification

• We may require identity documents and proof of address to verify your identity as part of our compliance and security checks.
• KYC checks are normally requested before certain account activities and may be completed within a short period on business days.

Registration rules and account activation

• You must meet the minimum age requirement and provide accurate information when registering.
• Only one account per person is permitted. We may decline or restrict accounts where terms are breached.
• We use the information you provide to create and maintain your account, to authenticate logins, and to keep your account secure.

3. Games and Software Providers

Data needed for gameplay and service delivery

• To provide games and a smooth experience we share limited personal data with the game providers involved in delivering titles you play.
• Shared data typically relates to account identifiers, session information and game activity necessary to run and audit play fairly.

Independent testing and fairness

• Games supplied by third parties are subject to independent testing for randomness and fairness. These tests do not expose your personal contact details.
• We may share anonymised or aggregated play statistics with providers and auditors to support quality control and compliance.

4. Bonuses and Promotions

Use of your data for offers

• We use your contact details and account activity to determine eligibility for bonuses, promotions and personalised offers.
• You can opt out of marketing communications at any time using the unsubscribe links in messages or via your account settings.

Record keeping and transparency

• We keep records of accepted promotions and related play to enforce promotional terms and to investigate potential misuse.

5. VIP and Loyalty Program

How we process loyalty data

• Participation in VIP and loyalty programmes requires processing of play activity and other account-related data to determine points, status and rewards.
• We use profiling to assign tiers and provide tailored offers; you have the right to object to such profiling and to request human review.
• Loyalty data is retained in line with the programme rules and our data retention policy.

6. Payment Methods and Banking Terms

Account verification and legal compliance

• We may collect information necessary to verify your identity and to meet our legal and regulatory obligations.
• We treat any documents or data provided for verification as personal data and protect them in accordance with this policy.

Data minimisation

• We only request the minimum information necessary for verification and compliance.

7. Key Terms and Conditions

How T&Cs affect your data

• We use your personal data to enforce our terms and conditions, to investigate breaches, and to protect the integrity of our services.
• We may restrict, suspend or close accounts if we suspect fraud, abuse or breaches of our rules. Relevant data will be retained for investigation and to meet legal requirements.

8. Mobile and Technical Features

Device and technical data we collect

• When you access our services from a mobile device we may collect device type, operating system, browser type, IP address and app usage data.
• If you use biometric login features available on your device, the biometric data is processed on your device and not stored by us; we only store authentication tokens required for account access.

App and browser behaviour

• We collect performance and crash reports, and anonymous analytics to improve site and app stability.
• Push notifications and in-app messaging may be used for important account communications and can be disabled from your device or account settings.

9. Security and Fair Play

How we protect your data

• We use industry-standard security measures to protect personal data, including encryption for data in transit and secure access controls.
• We work with infrastructure providers that offer firewalling, DDoS protection and monitoring to maintain availability and integrity.

Access control and staff training

• Access to personal data is limited to authorised personnel who need it to perform their duties.
• Staff handling personal data receive regular training on data protection and confidentiality.

10. Responsible Gambling Features

Data used to support safer play

• We process play patterns and account activity to offer tools such as reality checks, time-outs and self-exclusion options.
• These tools are intended to help you manage your activity. We retain the minimum data needed to operate these features effectively.

Support and referrals

• We can provide information about support organisations and referrals where appropriate. You control whether you receive such communications.

11. Advantages and Disadvantages (Privacy Implications)

Privacy advantages

• We aim to balance convenience and security by minimising the data we collect and by protecting what we hold.
• Personalisation and loyalty features are designed to improve your experience while allowing you to opt out of targeted marketing.

Privacy considerations

• Providing personal data is necessary to open and maintain an account and to use many features.
• We advise you to keep account credentials confidential and to review privacy settings regularly.

12. General Casino Information

Legal bases and purposes for processing

• We process your personal data for account administration, legal compliance, security, product improvement, customer support and marketing (where you consent or where permitted by law).
• Where applicable, our lawful bases include performance of contract, compliance with legal obligations, legitimate interests and consent for marketing communications.

Your Rights

Under data protection laws including GDPR you have rights in relation to your personal data. These include the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of data where there is no lawful reason for us to retain it.
• Restrict or object to certain types of processing, including profiling for direct marketing.
• Receive a copy of your personal data in a commonly used, machine-readable format (data portability) where applicable.
• Lodge a complaint with a supervisory authority if you believe your rights are not respected.

To exercise your rights or ask questions, contact us at [email protected]. We will respond in line with legal timeframes and may ask for information to verify your identity before complying with requests.

Data Sharing and International Transfers

Who we share data with

• Service providers and technology partners who assist with operation of our services, security, auditing and support.
• Game and platform providers where necessary to deliver play and to resolve disputes.
• Regulators, law enforcement or other parties where required by law or for the prevention of fraud and abuse.

International transfers

• Your personal data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or other lawful transfer mechanisms.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, to comply with legal obligations, to resolve disputes and to enforce our agreements. Retention periods vary depending on the category of data and the purposes for which it was collected. Where possible we anonymise or aggregate data to reduce retention of directly identifiable information.

Cookies and Similar Technologies

We use cookies and similar technologies to provide and improve our services, to remember your preferences, and for analytics and security purposes. You can manage cookie preferences via your browser or account settings. Disabling certain cookies may affect site functionality.

Automated Decisions and Profiling

We use automated processes to support operational decisions such as loyalty tier assignment and promotion eligibility. You have the right to request human review of significant automated decisions and to object to profiling used for direct marketing.

Children

Our services are not directed at children. We do not knowingly collect personal data from anyone under the applicable minimum age for gambling. If we become aware that we have collected such data, we will take steps to delete it.

Changes to this Privacy Policy

We may update this policy from time to time. Material changes will be notified by posting a revised policy and, where required, by contacting you directly. We encourage you to review this page periodically.

Contact

If you have questions, wish to exercise your rights, or wish to make a complaint about our handling of your personal data, please contact us at [email protected].