UnionJackpots Casino – Responsible gambling

We want you to enjoy playing, and to stay in control at every step. Below you’ll find clear, practical options you can use right now to manage your play, recognise when gambling may be causing harm, and get confidential support if you need it. The tone here is non-judgmental and focused on real steps you can take.

If you’re unsure whether to act, a simple first step is to pause: set a short time-out, lower your deposit limit, or talk with our support team — small steps can make a big difference.

Warning signs that it may be time to use tools or get help:
- Spending more time or money than you intended.
- Chasing losses or trying to “win back” money.
- Borrowing, selling things, or using essential money to gamble.
- Having trouble sleeping, eating, or concentrating because of gambling.
- Hiding activity from friends or family, or feeling defensive about play.
- Neglecting work, study, or family commitments because of gambling.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We offer practical controls you can activate from your account whenever you like. These tools are designed to help you reduce risk immediately and rebuild healthy habits over time.

Deposit limits
- Set daily, weekly, or monthly limits to control how much you can add to your account.
- Decreasing a limit takes effect right away. If you later increase a limit, a short waiting period may apply to help prevent impulsive changes.
- Use limits for your account or for specific payment methods where available.
Time-outs (cooling-off)
- Choose a short break from play (for example, 24 hours to 30 days). During a time-out you cannot log in to gamble and deposits are blocked.
- Time-outs are reversible once the chosen period ends, giving you a low-risk way to test how you feel after a break.
Self-exclusion
- For longer-term help, self-exclusion blocks your account from access and prevents new deposits for the period you choose.
- Options typically range from several months to permanent exclusion. Self-exclusion is a firm step and will remain in place until the period you selected ends.
- If you want to self-exclude, contact our support team or use the responsible gambling section in your account. We will process the request respectfully and without pressure.

Session Reminders and Reality Checks

Small prompts during play help you stay aware of how long and how much you’ve been wagering. These features are meant to support mindful play rather than interrupt enjoyment.

Session reminders can pop up after a set time to show how long you’ve been playing.
Reality checks display simple information such as time spent, total deposits, and net result for the session so you can make an informed decision about continuing.
Automatic logout is available in some cases after prolonged sessions to encourage breaks and reduce fatigue-driven decisions.
You can customise reminders to suit your routine — choose frequency and content in the responsible gambling settings.

Links to Support Organizations

If gambling is causing distress, reaching out for professional support is a strong and effective step. Confidential advice, counselling and financial guidance are available in most countries.

Look for national helplines, local counselling services, or confidential online chat support in your region. These services provide practical strategies and emotional support at no cost.
Financial counselling can help if gambling has affected bills, savings, or debt — it’s a practical way to regain control of money matters.
If you are supporting a friend or family member, specialist services can advise on how to set boundaries and how to encourage someone to seek help.
When contacting support services, it can help to have a brief record of your recent play (time spent, amounts deposited and lost) to make conversations more productive.

Differences from Australia-specific standards

Regulatory environments differ around the world. Some local markets require additional features that are not always part of international operator frameworks.

In some jurisdictions there are mandated pre-commitment or venue-based systems that work alongside operator controls. On our platform you will find a robust set of international-standard tools (deposit limits, time-outs, self-exclusion, and reality checks) designed to support safe play.
These tools are easy to enable from your account and are intended to meet the core harm-minimisation aims used by many regulators and health advocates.
If you live in a country with specific regulatory measures, consider combining our account tools with any local services or protections available to you.

If you’d like help choosing tools or would like us to process a time-out or self-exclusion on your behalf, please contact our support team. We will respond respectfully and without judgment. Taking control is a sign of strength — we’re here to support you through it.